Last updated 18 September 2026
Your refundable security deposit is returned through the payment method agreed with our team after a clean return is video-verified. If the returned piece doesn't match its handover condition video, a deduction may be made and disclosed to you with the supporting footage before the remainder is released.
A confirmed booking may be cancelled before the piece has shipped by contacting us; any amount already collected is returned through the agreed payment method within 5-7 business days. Once a piece has shipped, the booking cannot be cancelled for a rent refund, though the deposit refund policy above still applies.
Rent is charged for the full rental period selected at checkout and is non-refundable for an early return. The platform fee (16%) applies to every completed order and is deducted from the owner's payout, never charged separately to the renter.
If payment has been collected but a booking cannot be completed, our team returns the full amount through the agreed payment method, typically within 5-7 business days.
Pieces are dispatched via our courier partner after the pre-dispatch condition video is recorded and verified. Delivery generally takes 2-3 business days depending on the owner's and your location. Both dispatch and return legs are tracked, and tracking status is visible from your dashboard.
If a piece is returned damaged or is lost during the rental, the cost of repair or replacement (up to the piece's declared retail value) may be deducted from your security deposit, with photo/video evidence provided. Disputes over a deduction are reviewed using the condition-verification videos from both handover and return.
